Overdrive Downloads

Yes! Finally one where I am ahead of the game!

I had already put a book on hold to download. My book was Peter and the Secret of Rundoon. My hold came in yesterday, and I was notified via email that it was ready and that I would have TWO days to download it before it went to the next borrower. Here's my experience:

I had no trouble following the directions to install Overdrive, but it turned out I already had installed it; we just weren't certain whether we had the newest update on it. Anyway, I was able to download it to my MP3 player without difficulty.

I have a chapter splitter installed on my home pc, but I was not able to split my sections on my MP3, which makes it a little more difficult to listen to it if I should have to back up for any reason. I also have some other podcasts downloaded on it, and those things split just fine.

One thing that came up just yesterday was when a customer came into the library and said she was notified she had a hold and it wasn't on the shelf. My co-worker investigated, and didn't find it on the shelf OR on her record. When he asked her exactly what the email said, she said it said she had two days to pick it up. He said that didn't make any sense. It was only later, when I told him about my experience with my own download that morning, that we realized she had an audio download, not a physical hold. Nothing on her record indicated that, so as staff we'll have to be careful in investigating those incidents when they occur, at least until customers are used to the audio download system.

I think this is an important note, so I am inclined to mention it on the main comment page.